Return and Exchange Policy

RETURN & EXCHANGE POLICY

At Keevister, we want you to be completely satisfied with your order.

You may return or exchange unworn watches in original condition with tags and packaging within 30 days of the delivery date.

HOW TO START A RETURN:

Email our customer service team at smillerceo1@aol.com with your name, order number, and reason for return. We will review your request within 24-48 hours. If approved, we will send you a return label by email. Package your return using our label and drop it off at a UPS facility. Do not send returns to any other address.

Once we receive your return, we will either refund your original payment method within 3-5 business days or send a replacement within 72 hours.

DEFECTIVE OR INCORRECT ITEMS:

If your item arrived defective or is not as described, we cover the return shipping cost and will replace it as soon as possible. Please include a photo of the defect with your email.

NON-DEFECTIVE RETURNS:

A 30% restocking fee applies to non-defective returns. Refunds are processed minus the restocking fee once we receive the item.

NON-DELIVERY:

If tracking shows your order was delivered but you did not receive it, contact us with your tracking number. We will investigate and send a replacement once the review is complete.

Contact our Customer Support Team at 347-924-1892, Monday to Friday 9am-5pm Eastern, or email smillerceo1@aol.com.